To deliver better and faster customer service.....accurately....no hiccups in process handshakes...
How about having a business process with 99.999999 % right deliveries without any computers involved in the process at all.....??
And that too in Mumbai, possibly the most densely populated city in the world - 19 million...
The Mumbai Dabbawala (=Tiffin Box Carrier) is a unique service industry whose primary business is collecting the freshly cooked food in lunch boxes from the residences of the office workers (mostly in the suburbs), delivering it to their respective workplaces and returning back the empty boxes by using various modes of public transport. Watch this .... http://www.youtube.com/watch?v=sxW9sUnodM8&feature=related
According to Forbes Magazine..... Today the 5,000 Dabbawalas make about 200,000 lunch deliveries in the city and have become famous for their clockwork precision and efficiency. Reportedly their mistake rate is just 1 in 16 million deliveries, which caused the Forbes Global magazine to award its Six Sigma certification in 2001. According to Forbes the Dabbawalas work with 99.999999 percent accuracy.
Started in 1890, the monthly fee max is 11 dollar per month....Forbes magazine marks this to be one of the best business processes in the world....
They are so dedicated to their work that it is said....that Prince Charles had to adjust his schedule to have a meeting with them to talk to them....
No frills....
http://en.wikipedia.org/wiki/Dabbawala
You cannot think of Mumbai without them....I miss Mumbai.....
Showing posts with label Integration. Show all posts
Showing posts with label Integration. Show all posts
Integration of a another kind.....Lifecasting.....
Nokia, Facebook Link GPS, Social Networking
http://www.businessweek.com/globalbiz/blog/europeinsight/archives/2009/09/nokia_facebook.html
Posted by: Jack Ewing on September 02
For more than a year Nokia execs have been forecasting that the GPS capability of high-end mobile phones would mesh with social networks. Now the Finnish handset maker is trying to get out in front of the trend, announcing an agreement with Facebook that will let users broadcast their locations to friends. The new service, which Nokia is calling lifecasting, means you can let your Facebook friends know when you’re in the neighborhood. Instead of just connecting online, you could actually meet in the flesh.Lifecasting will come with the N97 mini when the $630 device begins shipping in October. It will also be available as a free download for owners of the N97, Nokia’s current top-of-the-line smartphone. The announcement, made Sept. 2 at the Nokia World event in Stuttgart, is part of a broader product and software offensive designed to reassert the company’s dominance in high-end devices.
Lifecasting could help push online interaction back into the physical world—a potentially powerful development, especially if the service resonates with customers and application developers, and they find creative ways to use it.
But history has also shown that such new developments often take years to catch on because they require a big change in user behavior. Nokia, which beat Apple to the market by years with devices that could surf the Internet, was not as successful as its rival in getting customers to actually use the capability. And the company is weak in the U.S. where Internet-based services often catch on first.
Lifecasting is a great idea, but Nokia will have to show it has learned how to make such inventions not only possible but appealing and usable.
http://www.businessweek.com/globalbiz/blog/europeinsight/archives/2009/09/nokia_facebook.html
Posted by: Jack Ewing on September 02
For more than a year Nokia execs have been forecasting that the GPS capability of high-end mobile phones would mesh with social networks. Now the Finnish handset maker is trying to get out in front of the trend, announcing an agreement with Facebook that will let users broadcast their locations to friends. The new service, which Nokia is calling lifecasting, means you can let your Facebook friends know when you’re in the neighborhood. Instead of just connecting online, you could actually meet in the flesh.Lifecasting will come with the N97 mini when the $630 device begins shipping in October. It will also be available as a free download for owners of the N97, Nokia’s current top-of-the-line smartphone. The announcement, made Sept. 2 at the Nokia World event in Stuttgart, is part of a broader product and software offensive designed to reassert the company’s dominance in high-end devices.
Lifecasting could help push online interaction back into the physical world—a potentially powerful development, especially if the service resonates with customers and application developers, and they find creative ways to use it.
But history has also shown that such new developments often take years to catch on because they require a big change in user behavior. Nokia, which beat Apple to the market by years with devices that could surf the Internet, was not as successful as its rival in getting customers to actually use the capability. And the company is weak in the U.S. where Internet-based services often catch on first.
Lifecasting is a great idea, but Nokia will have to show it has learned how to make such inventions not only possible but appealing and usable.
