To deliver better and faster customer service.....accurately....no hiccups in process handshakes...
How about having a business process with 99.999999 % right deliveries without any computers involved in the process at all.....??
And that too in Mumbai, possibly the most densely populated city in the world - 19 million...
The Mumbai Dabbawala (=Tiffin Box Carrier) is a unique service industry whose primary business is collecting the freshly cooked food in lunch boxes from the residences of the office workers (mostly in the suburbs), delivering it to their respective workplaces and returning back the empty boxes by using various modes of public transport. Watch this .... http://www.youtube.com/watch?v=sxW9sUnodM8&feature=related
According to Forbes Magazine..... Today the 5,000 Dabbawalas make about 200,000 lunch deliveries in the city and have become famous for their clockwork precision and efficiency. Reportedly their mistake rate is just 1 in 16 million deliveries, which caused the Forbes Global magazine to award its Six Sigma certification in 2001. According to Forbes the Dabbawalas work with 99.999999 percent accuracy.
Started in 1890, the monthly fee max is 11 dollar per month....Forbes magazine marks this to be one of the best business processes in the world....
They are so dedicated to their work that it is said....that Prince Charles had to adjust his schedule to have a meeting with them to talk to them....
No frills....
http://en.wikipedia.org/wiki/Dabbawala
You cannot think of Mumbai without them....I miss Mumbai.....
Showing posts with label Process Accuracy. Show all posts
Showing posts with label Process Accuracy. Show all posts
